We are committed to understanding and improving our patients’ experiences. To ensure we hold ourselves to the highest standards of quality and safety, we partner with Press Ganey, an independent company that provides patient experience measurement, performance analytics and strategic advisory solutions to more than 26,000 health care organizations. The Press Ganey survey is a scientifically rigorous, validated tool used to measure patient perception of their care.
CHoR patients receive a survey within two weeks of their outpatient appointment by email and/or postal mail. This feedback is used to improve every dimension of the patient experience. Partnering with Press Ganey helps us understand patient needs and support the goal of providing each patient with an exceptional experience of care.
We are committed to posting positive and negative feedback. However, we do not post comments that are slanderous, profane or those that could risk the privacy of our patients. Some comments may also be edited, denoted with […], to protect patient privacy.
Patients have not provided ratings and comments for every CHoR provider, but the number of rated physicians will increase over time. The more ratings a provider receives, the more accurate and statistically reliable the data is. Therefore, providers with less than 30 returned surveys will not have ratings listed on their profiles.
Only responses to provider-based questions are eligible to be posted online. These questions ask if during the visit, the provider: